RAK BANK Credit Card Customer Care

An Overview of RAK Bank Credit Card Customer Care

For quick assistance, you can refer to the contact details below to reach the appropriate channel based on your banking type and location. In this section, you can find the RAK Bank credit card helpline —

1. For conventional banking customers: 600 54 4049
2. For Islamic banking customers: 600 54 0044
3. From abroad: +971 600 54 4049 (conventional) / +971 600 54 0044 (Islamic)

How to Quickly Connect with RAK BANK Customer Care for Credit Card in UAE?

To get faster assistance from RAKBANK, use the most appropriate support channel based on the urgency and nature of your request —

• Dial 600 54 4049 (or 600 54 0044 for Islamic banking), the RAKBANK credit card toll free number, between 9 am and 6 pm (GST) for general inquiries
• For urgent issues (e.g., lost/stolen cards, suspicious transactions), RAKBANK provides 24/7 assistance via phone or through the online chat on the official site
• Use email (eservice@rakbank.ae) for non-urgent requests like limit changes or statements

Make sure to send the request from a registered email. Also, include your full name and account/card details as per bank records. 

Services Handled by RAK Bank Credit Card Customer Care

Whether through RAK Bank credit card helpline or any other mode discussed above, you can easily contact the bank. Here’s what you can get support for — 

• Lost or stolen card reporting and blocking or replacement: As a cardholder, you can block and request reissue promptly. This can save your card and account from unauthorised usage.
• Balance transfer and 0% Easy Payment Plans (EPP): Convert purchases into EMI/instalments or transfer balances as per your convenience. This can help you break big purchases into more affordable chunks or enjoy financing at lower rates.
• Cheques, remittances, and combined credit-limit management: All other major services are also available through customer care.

RAKBANK Credit Card Customer Care in Dubai 

RAKBANK supports users in Dubai through its branch network, offering in-person assistance for card services, documentation, and account-related queries alongside phone and digital support channels.

RAK Bank Credit Card Customer Care in Abu Dhabi

RAKBANK credit card customer care support in Abu Dhabi is available at various branches. These sites let you access assistance for account enquiries, card services, documentation, and issue resolution, supported by centralised phone and digital customer care channels.

RAK Bank Customer Care for Credit Card in Sharjah

Just like Dubai and Abu Dhabi, RAKBANK has a few branches in Sharjah. As a cardholder, you can head there to get in-person help for card services, account queries, documentation needs, and issue resolution. For more assistance, you can also use the phone and online support details.

RAKBANK Credit Card Support in Ajman 

In Ajman, the bank has one branch for in-person assistance. You can visit it or even use centralised phone and digital support channels for prompt RAK Bank customer care credit cards.

RAKBANK Credit Card Customer Care in Ras Al Khaimah 

Ras Al Khaimah has a few branches through which you can get solutions for card services, account queries, documentation, and more. Just like other Emirates, you can always use RAK Bank credit card customer care for faster resolution.

RAK Bank Credit Card Customer Care in Fujairah 

In the emirate of Fujairah, you can access support at one branch for all your card-related queries and services. For prompt support, you can always use the RAKBANK credit card customer care number — 

International RAK Bank Credit Card Customer Care Number

If you’re calling from outside the UAE, you can use the following numbers for any queries or concerns — 

• +971 600 54 4049 (Conventional banking) 
•  +971 600 54 0044 (Islamic banking) 

These numbers are particularly useful for expatriates or travellers needing urgent assistance, such as card blocking or dispute registration.

RAKBANK Credit Card Support Fax Information

RAKBANK’s fax number is +971 4 326 3640. However, to use RAKBANK credit card customer care more conveniently, it's better to use phone, email, or digital banking channels. These modes ensure better security and faster response

How to Write to RAKBANK Credit Card Customer Care? 

As a RAKBANK cardholder, you can also submit service requests, documents, and complaints through dedicated email IDs and official online submission channels for secure handling.

For email support, you can send an email to eservice@rakbank.ae. This is useful for services like card limit changes, statements, liability certificates, and more. For complaints, use ‘complaints@rakbank.ae’. If you need to escalate, you can use the complaints.escalation@rakbank.ae mail address. 

Here are some more points to keep in mind — 

• You can also submit various service requests (e.g., card limit changes, duplicate statements, liability certificates, account closure, and more) through the official service request form on the official RAKBANK website.
   
• Completed forms must be emailed from your registered email address. They should clearly indicate the requested service in the subject line, with correct name matching bank records.
   
• The size limit of the mail (attachments included) is 10 MB. Note that incomplete or improperly signed forms, or emails from unregistered emails may be rejected. 

RAKBANK Head Office Contact Details

To get assistance from RAK Bank credit card customer care through writing, you can use the following address — 

Head Office Address: P.O. Box 5300, RAK Operation Centre, Emirates Road, Ras Al Khaimah, UAE. 

FAQs